FAQ

How to Get Document for Government Claims
To submit your grant claims, you will need : Invoice Bank Statement showing payment Purchase Order or signed acceptance of quotation/Contract Receipt o...
Mon, 18 May, 2020 at 3:43 AM
How to Drop Question Through Support Ticket via HRM Website
1. Go to Knowledge Based menu You can also directly go to hrmlabs.freshdesk.com 2. Click New Support Ticket You can check first if the provided user guide c...
Wed, 13 May, 2020 at 4:27 PM
How to Drop Question Through Support Ticket via HRM People app
1. Login using your user account 2. Tap Settings menu 3. Tap Help 4. Tap Contact Us You can check first if the provided user guide can solve your issue ...
Wed, 13 May, 2020 at 4:37 PM
How to Drop Question Through Support Ticket via HRM Enterprise app
1. Login using location's site account 2. Tap Help in the top right corner 3. Tap Contact Us You can check first if the provided user guide can solve...
Wed, 13 May, 2020 at 5:03 PM
How to Manage Your HRM Support Ticket
To increase the experience in the support system, now HRM utilize Freshdesk Ticket. So now, both of you and us will be easier to manage your question and re...
Fri, 10 Jul, 2020 at 3:56 PM
How to Get The Usage Report of Temperature Screening Subscription
To submit a claim for Temperature Screening Device, you need to several things to screenshot. Those are: Subscription Page To access this, go to Settings&...
Fri, 19 Feb, 2021 at 1:09 PM
How to Use Support Genius Chatbot
1. Say 'Hi Support" or "Hello Support" in the group chat        When you said those phrase it will automatically activate the chatbot to...
Wed, 24 Nov, 2021 at 2:04 PM
How to Upload Document from Document Settings
1. Go to Settings 2. Select Upload Document   3. Select Browse       You can upload 5 document at one time and each file size should be les...
Wed, 8 Dec, 2021 at 2:49 PM
How to do IR8A Submission
1. Go to Payment Menu Before submitting the IR8A submission, please ensure that you already generated all payslip in the selected year is already generated...
Mon, 30 Jan, 2023 at 2:09 PM